Utilities Customer Service

Utilities Customer Service

• Energy Saving Tips and Understanding the Utility Billing Process
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New Accounts
New customers are required to complete an application, place deposits, and pay service fees to set up new service.  These services include water, wastewater, garbage, and electric.

In order to comply with the Federal Trade Commission’s Identity Theft Prevention Program, applicants will need to appear in person at City Hall and provide us with a valid form of government issued photo identification, a lease agreement or closing documents for your residence may be required.  All deposits and service fees must be received prior to turning on service.

Account Transfers:
If an applicant has a current account with the City of Sanger, and are simply moving from one location to another, the applicant must pay the current balance at the old address and service fees before service can be activated at the new address.  A new lease agreement or closing papers for the new residence may be required.

Application for Service:

Residential Service Deposits:
A $100 deposit for water connection is required.  A $200 deposit for electric service is required but will be waived if the customer provides a record of good credit for the past 12 consecutive months with Sanger or another electric utility service.  There is a non-refundable $30.00 service fee for each service (electric/water) connection.

Commercial Service Deposits:
A $100 deposit for water is required with a smaller than 2” water meter. Water meters 2” or greater require a $200 deposit for water.  A $200 deposit for single phase electric service, $500 for three phase electric service.

Occupancy permit required prior to any commercial utility connection.  To obtain an Occupancy Permit contact Development Services at 940-458-2059 or located at 201 Bolivar Street.